Fix problems downloading apps from the Play Store (2023)

• Make sure you have a strong internet connection.
• It’s best if you can connect to a Wi-Fi network.
• If you don’t have access to Wi-Fi, make sure you have a strong mobile data connection.

After you check your internet connection, try your download again. To get more help with connection problems, go to Fix internet connection problems on Android devices.

• If your device is low on space, it can stop apps from downloading and installing.
• Your device may be low on space if:
  • You get a notification about storage space.
  • There’s less than 1 GB available on your device.
• To get help with storage space on Android, go to Free up space.

1. On your Android phone or tablet, open your Settings app.
2. Tap System Advanced System update.
3. Your update status appears.
4. Follow the on-screen instructions to download or install updates.

Tip: If your device runs Android 2.2 or below, Google Play may not work properly. Contact your device manufacturer for help.

1. Open the Google Play Store app .
2. Find and tap the app you want to download.
3. On the app’s page, it says whether the app is available for your device.
   • If it’s not available, you can’t download it.

1. Open the Google Play Store app .
2. At the top right, tap the Profile icon.
3. Tap Manage apps & device Manage.
4. Tap the name of the app you want to delete Uninstall.
5. To reinstall it, tap Install or Enable.

If you still can’t download the app, try the troubleshooting steps below.

1. On your Android device, swipe up from the bottom, hold, then let go.
2. To close the Play Store app, swipe up on it.
3. Open the Play Store again.

1. Make sure you’re connected to a reliable Wi-Fi connection.
2. Find the Play Store app on your device’s home or app screen.
3. Touch and hold the Play Store app.
4. Tap App info .
5. At the top, tap More Uninstall updates.
6. If you’re asked to change the Play Store app back to the factory version, tap OK.

1. Press and hold the Power button.
2. Tap Power off or Restart.
3. If needed, press and hold the Power button until your device turns on again.

1. Open your device’s Settings app.
2. Tap Apps & notifications App info or See all apps.
3. Tap Google Play Services.
4. Tap Storage Clear cache.
5. Tap Clear storage Clear all data OK.

When you remove your account, some information is removed from your device. Make sure you back up any important information before you complete this step.

Learn how to remove and re-add your account.

1. Open your device’s Settings app.
2. Tap Apps & notifications App info or See all apps.
3. Tap Google Play Store.
4. Tap Storage Clear Cache.
5. Tap Clear storage Clear all data OK.

1. Open your device’s Settings app.
2. Tap Apps & notifications App info or See all apps.
3. Tap Download Manager.
4. Tap Storage Clear cache.
5. Tap Clear storage Clear all data OK.